Can’t access OPI

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This topic contains 4 replies, has 2 voices, and was last updated by  jonas 3 years, 2 months ago.

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  • #569

    jonas
    Participant

    Hi,

    My OPI began the startup process just fine, I entered the encryption password and it started initializing. After a minute or so, I got an “unknown error”. I don’t recall the exact error message.

    Tried a second time, this time accessing the OPI on my local LAN instead of using the op-i.me address. Same thing happened.

    Now, when I boot, the two rightmost LEDs go solid, and the leftmost LED has a “double-flash” heartbeat. It registers in my DHCP server and gets an IP address but it doesn’t respond on the HTTP/HTTPS ports or ping (on the local LAN IP).

    Can you tell me what has happened?

    Jonas

  • #587
    Tor Krill
    Tor Krill
    Keymaster

    Hi Jonas,

    Sorry for the problems with your OPI and the somewhat late reply.

    The current LED setup would indicate that the unit is waiting for a master password to unlock the unit. The big question then would be why the unit wont respond on http(s) requests.

    It would have been nice to get some more information on the error you saw. But i would assume that something has gone wrong with the SD-card setup.

    Could you start by reformatting the SD-card in a PC, any filesystem will do, and retry the setup?

    If this does not work and you feel confident you could also try reinstalling the unit and reformat the SD card to get an absolute clean start again.

    Don’t hesitate contacting us in support@openproducts.com for further assistance.

    /Tor

    • #596

      jonas
      Participant

      Hi Tor,

      Reformatting the uSD didn’t help.
      Reinstalling the OPI got me back to where I started: I can access the OPI, but initialization fails.
      After a few minutes “initializing”, I get the following error message:

      Error – Unable to retrieve status
      OPI replied with an unknown error

      Error message

      When I click Shutdown OPI -> Reboot, I get the login screen again, enter the serial number and same password, and get the same error screen, this time immediately, with no “initializing” delay.

      The behavior is very similar to what’s described in the last update of the thread “How long Does First Start-up Take?”

      Jonas

      • #603
        Tor Krill
        Tor Krill
        Keymaster

        Hi again Jonas,

        Sorry not getting back until now and sorry to hear that you still are experiencing problems 🙁

        One more thing that might shed some light on this issue. When you see the error page, could you please change the URL to http://“opi-address”/status and see what, if any, error message you get. This is the address that the web-page polls for status updates.

        Best Regards,

        /Tor

  • #610

    jonas
    Participant

    Hi Tor,

    It stopped responding again, soon after I got the error message.
    I have to reinstall it again, I suppose.
    But it will have to wait until tomorrow, I’m afraid.

    Jonas

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